NETWORKING SOLUTIONS
Icon Networks is a company driven to provide customers with a competitive solution to their entire current and future network needs, offering them the following services:
Network Installation
- Network Design
- LAN Connectivity
Server and Workstation installation and configuration
- NT, 2000, Linux, XP
- Exchange Server
- Winfax
- Internet connectivity
- Data backup - Arcserve
- Cable installation - structured cabling/network access points
WAN Connectivity
- Multi-site connectivity
- Remote access for mobile users
- Home to office secure connections
- Broadband Connectivity
Network Security
- Firewall protection for LAN
- Policy implementation for internet users
- VPN secure solutions for WAN connections
- TACACS implementation
Network Management
- Proactive fault management of network devices
- Maintenance of installed equipment
- Remote-hands and on-site service agreements
- Disaster Recovery Planning
We can offer the following levels of service:
Gold Service
- Network Design and Installation
- Hardware maintenance contracts
- Software maintenance contracts
- Data Backup Planning
- Disaster Recovery Planning
- Remote-hands and on-site support where required
- 24/7 fault support
- Proactive fault management provided via network monitoring tools
- 15 minute response times to business critical faults
- Regular reports on network performance and reliability
- Guaranteed service uptime of 99.5%
Silver Service
- Network Design and Installation
- Hardware maintenance contracts
- Software maintenance contracts
- Data Backup Planning
- Disaster Recovery Planning
- Telephone support from 0800-1900hrs
- 1 hour response times to business critical faults
Bronze Service
- Network Design and Installation
- Hardware maintenance contracts
- Software maintenance contracts
- Data Backup Plans
- Disaster Recovery Planning
All above services are fully included in the service level agreement charges.